When hiring a moving company, many people do not know that they should ask questions of their movers. Instead, they take them at face value and do not bother to find out very valuable information. Many times this is simply because they do not know what types of things to ask moving company representatives. Here, then, are some questions that you should absolutely ask before you hire a moving company.
- Are you a broker or do you work for the moving company? Some of the people that you deal with in the moving process do not work directly for that company. They may, in fact, be brokers who are responsible for setting up prospective clients with the companies. If you are dealing with a broker, remember that he or she may not be able to answer all of your specific questions about the moving process, such as exactly how much the move will cost, nor are they responsible if an item is lost or damaged by the moving company itself.
- Are your quotes binding? Many times, when you first make contact with a moving company, they will be happy to give you a quote for the move. This is almost never a binding quote. Once the mover has come to your home and checked over everything being packed and moved, then you can ask for a binding quote. (Some brokers will offer a maximum quote that the final move will not exceed.)
- Are there any extra charges or incidentals? You may also want to find out if the quote is final, or if there are other extra charges that may be tacked on later. Be sure to ask about this so there are no surprises later on. Find out if there are charges for extra distances or for carrying certain belongings such as appliances or awkward objects that may be difficult to move, such as a piano. Also find out if there are charges for parking, storage, or fuel on the moving van.
- Will my items have to be transferred if I am moving a long distance? Sometimes, if you are moving particularly far away, it will be necessary to transfer the items from one moving truck to another. You need to know this because the extra transfer may provide more chances for items to be damaged, and there may be an extra fee involved.
- What type of insurance do you offer? Find out the terms of the basic insurance included in your quote. In addition, find out if you can upgrade your insurance if you want extra coverage for your items.
- What happens if something is damaged or lost? Here, you should specifically delineate exactly who is responsible for lost or damaged items. You should also find out what the process is for making a claim if this happens.
- What forms of payment do you accept? If your movers only take cash, you may want to steer clear. This signals a fly-by night operation that is trying to operate under the radar. Also, find out if deposits are refundable if something unforeseen happens.